Frequently Asked Questions - General

What is GWOS?

GWOS is short for 'Glencore Workforce Onboarding System'. Whilst there is a crossover process, GWOS will manage new site applications and the onboarding requirements for Glencore Coal Sites in QLD and NSW moving forward.

I'm an admin for my contracting company, how do I submit site applications for my contractors like I did in Damstra?

For each site crossing over, a communication will be been sent on how a Contracting company can request GWOS portal access. But basically, you'll need to create an account for your company, make a request to your Glencore site for this account to be upgraded, and after a few checks are done you'll be upgraded with an introductory email from GWOS. Usually this process takes up to 24 hours, but we are experiencing an influx of requests at the moment so allow up to 48. Please contact your Glencore Site Representative for any further questions.

Does site access change at all for a site using GWOS?

Nothing will change. The same Damstra terminals exist as Damstra still manage physical site access. Contractors will access site the same way by swiping their Damstra card / FOB or entering your Damstra ID number at the Damstra site terminals.

Can I view all the expiry dates for all my employees in GWOS like I could in Damstra?

The GWOS portal is an ONBOARDING system only and does not keep training records after an application has been approved and completed. When an application is approved in GWOS all your employees records are transferred to the Glencore Training Portal (called Scenario Advantage) that site manages their whole workforce with. As of 31 May Glencore is providing access to this 'Glencore Training Portal' to Contractor Admins. To access you must be issues with Glencore Contractor Portal credentials.

Why can't I register through GWOS at some NSW sites yet?

GWOS rollout for NSW sites has to be a staged process through January, February and March. The sites that were ready first are the first ones to go-live. Sites that are currently active in GWOS are Ulan West Underground, Ulan Surface Operations, Mt Owen Glendell Operations, Ravensworth Underground and Glencore Projects (Ravensworth Flotation Plant and West Walls end). To find out when a site will be available please contact your Glencore Site Representative.

What if I have issues using the GWOS system?

GWOS has an onscreen widget to send support requests to. This is managed directly by a Glencore Support Team M-F during business hours. Please allow up to 24 hours for a response, however we will endeavour to answer quicker whenever possible. To assist with your issue, please ensure you detail as much information as possible about your issue. For any urgent assistance, please contact your Glencore Site Representative.

Frequently Asked Questions - Damstra

How do we book in for Site Familiarisations for sites using GWOS?

When site approves the documents submitted in a GWOS site application, an email/message will be sent to contractor to log in and complete E-Learning (if required). Once E-Learning is complete, and as sites are not managing Site Familiarisations the same the contractor will get site specific instruction on how to register for the Site Familiarisation.

What about all the existing training data that is stored in Damstra?

Recently, an export of ALL contractor training information held by Damstra was transferred in to Scenario Advantage. For Glencore sites not currently crossed over, any training data entered to Damstra is also being updated daily to Scenario.

Will I still have to pay my Damstra fees?

If a site is not crossed over to GWOS fees are still payable for that site to Damstra as per normal. There are no fees for sites crossed over to GWOS.

I've paid my Damstra fees, but now my site is using GWOS. Do I get a refund?

There will be no refund (or part-refund) for any Damstra fees paid for that site prior to site crossing over to GWOS.